1. Booking & Payment
All classes must be booked in advance through our booking system or by direct contact. Payment is required at the time of booking unless otherwise arranged.
We accept payment via bank transfer, card payment, or cash (for in-person bookings only).
2. Cancellation Policy
Cancellations: You may cancel your booking up to 24 hours before the scheduled class time for a full refund or credit.
Late Cancellations: Cancellations made less than 24 hours before class will forfeit the class credit or payment.
No-Shows: Failure to attend a booked class without cancellation will result in forfeiture of the class.
3. Class Packages & Validity
4-Class Packs: Valid for 8 weeks from the date of purchase. Classes are non-transferable unless otherwise stated.
Monthly Unlimited: Valid for the calendar month purchased. Auto-renewal can be cancelled at any time with 7 days' notice.
Refunds: Unused classes in packages are non-refundable, but may be transferable at our discretion.
4. Health & Safety
By participating in our classes, you acknowledge that pole fitness involves physical activity and inherent risks. You agree to:
- Disclose any injuries, medical conditions, or limitations before class
- Follow all safety instructions provided by instructors
- Not participate if you are under the influence of alcohol or drugs
- Use equipment responsibly and report any issues immediately
We reserve the right to refuse participation to anyone we believe may be at risk of injury.
5. Studio Etiquette
All students must:
- Arrive on time and be ready to start at the scheduled time
- Clean equipment after use
- Respect other students' space and consent
- Keep mobile phones on silent during class
- Follow our photography/video policy (ask permission before recording)
6. Liability
Rooted in Motion and its instructors are not liable for any injury, loss, or damage sustained during classes, except where such injury, loss, or damage is directly caused by our negligence.
You participate at your own risk and are responsible for ensuring you are physically fit to participate.
7. Changes to Classes
We reserve the right to cancel, reschedule, or modify classes due to unforeseen circumstances. In such cases, we will provide as much notice as possible and offer a full refund or alternative class.
8. Contact
For questions about these terms, please contact us via the contact form or email.